Our Vacancies

Aftersales/Service Manager, (United Kingdom, Snetterton)

Will you take Wyma UK and its service/parts business to the next level?

Your Assignment?

As Aftersales/Service Manager - you will manage the provision of exceptional customer service to Wyma customers in the United Kingdom, Ireland, and Scandinavia, grow customer satisfaction, grow Wyma's revenue and margins from spare parts and service. You will also plan and organise with the service team leader and the service technicians (team of 3 ) to achieve productivity targets, train and motivate the team.

Key Tasks

• Coordinating and organizing with the UK service team leader on the activities of the service
  team to ensure customer satisfaction and improved sales, proactive means, ideally in the
  complex machinery space.
• Using complex ERP systems and processes for monitoring and recording business results
  and team results (CRM, Ticketing, Customer database, Spare Parts ordering, Online
  Technical Info).
• Coordinating and working with technical documents – Manuals, Technical Bulletins,
  Service Info.
• Recruiting, training, and developing service technicians to provide competent and timely
  support.
• Ensure administrative processes are efficient and responsive from enquiry to order
  processing, despatch, and invoicing.

What do you bring?

• A proven track record as a Service Manager minimum of 5 years’ experience.
• Relevant qualification(s) in mechanical engineering, industrial automation, or extensive
  practical maintenance experience.
• Strong technical ability and an understanding of engineering/machinery.
• Strong organizational and problem-solving skills, work under pressure and meet
  deadlines.
• Interpersonal Skills – ability to maintain collaborative working relationships, lead a small
  team.
• Intuitiveness to be able to quickly assess situations and act decisively and effectively.
• Proficient with Microsoft Office and ERP,CRM systems.

What do you get in return?

• A company a committed to provide the best service results for our customers and staff.
• Fun, transparent and focused culture.
• Company commitment to personal and professional growth and development.
• A competitive salary package, including a company vehicle.
• Working in a dedicated and enthusiastic international team.

Job Type: Full-time

Benefits:

• Company car
• Company pension
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Norwich, NR16 2JU: reliably commute or plan to relocate before starting work (required)

Experience:

• technical sales, service: 5 years (preferred)

Work Type: on-site

To apply, please contact Hana here: Hana.S@wymasolutions.com

Service Technician, (Snetterton, UK) 

Your Assignment?

As Service Technician you will be responsible for providing service, installations, commissioning, and technical support to our customers in the UK, Ireland, and Scandinavia. You will provide technical feedback to our internal teams (Sales, Engineering, Procurement and Manufacturing) and carry out inspections, create reports and parts/service recommendations and manage warranty claims in line with warranty process

What do you bring?

• Strong field technical background– from a service and/or new equipment perspective.    
• Appropriate maintenance/engineering/automation/electrical qualifications or equivalent experience
• Forklift license – ( training will be provided)
• Inherent in the normal work of this position is the need to travel to customer sites (mostly domestically) including for service work, installation, and commissioning on a regular basis. It is a requirement of the role to have ability to travel.
• Ability to meet deadlines and follow prescribed processes
• Problem solving skills
• Experience with systems such as CRM, service ticketing, service, warranty reports
• Flexible, dynamic, and open attitude towards change and variety in the workplace

What do you get in return?

• A company a committed to provide the best service results for our customers and staff.
• Family-owned business with a fun, transparent and focused culture.
• Company commitment to personal and professional growth and development.
• A competitive salary packages.
• Working in a dedicated and enthusiastic international team.

Job Type: Full-time

Location: 1J Snetterton park, Harling road, Snetterton, Norwich, NR16 2JU

Ability to commute/relocate: Snetterton: reliably commute or plan to relocate before starting work.

Field service experience: min 3 years (preferred)

To apply, please contact Hana here: Hana.S@wymasolutions.com

Technical Writer / Communicator - Full Time (Christchurch, NZ ) 

We are looking for a technical writer with excellent written and verbal communication skills. As part of our highly skilled documentation team, you will collaborate with subject matter experts to author technical documentation for our post-harvest machinery.

In this role you will:

• Create and maintain equipment manuals including operating and maintenance procedures for customers around the world
• Create quality graphics for online and print formats
• Communicate complex information in written and oral form to technical and non-technical readers
• Facilitate the translations of technical documents into other languages
• Have excellent time management, planning and organisation skills and the ability to meet deadlines in a multi-tasking environment

Any of the following would make your application stand out:

• A Technical Communication or Information Design qualification
• Experience with single-source authoring tools, especially MadCap Flare
• Experience with capturing images from CAD models

We offer:

• Competitive remuneration (based on skills and experience)
• The opportunity to work within a team of technical writers who are passionate about what they do
• Being part of a global, multi-cultural company with a sense of fun
• The opportunity to develop and grow your technical skills and career
• Brand new modern office and manufacturing facility opening February 2023
• Flexible working hours possible

You will need the legal right to work in NZ. Offers of employment will be conditional on passing a pre-employment drug and alcohol screen.

To apply, please visit our Seek advert here