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Service and Technical Support Engineer

Permanent full-time opportunity based in Victoria, Australia

Your next opportunity

This is an exciting opportunity to work in an agile company with market leading products. Reporting to the Group After Sales and Service Manager, you will be responsible for providing service and technical support to Wyma customers in Australia. The ideal applicant will be commercially astute, customer centric, and motivated to provide world class service and support.  It is a diverse role, providing opportunities for business development, plus the ability to stay hands-on tools.

Your key responsibilities

  • Engage with customers, assess their machinery and service requirements and provide technical advice
  • Install, commission, maintain and repair Wyma and partner equipment at customer sites
  • Provide remote technical support via phone and web tools
  • Coordinate spare parts stocking and delivery
  • Provide internal technical feedback
  • Investigate issues and undertake root cause analysis
  • Create service support information and assist with the creation of technical compliance documentation

To be successful in the role you will have:

  • Hands-on experience commissioning, maintaining and repairing complex mechanical equipment
  • A relevant maintenance/engineering/automation/electrical qualification or equivalent practical experience
  • Knowledge and experience of the regulations and safety requirements for the testing and installation of mechanical and electrical equipment
  • Skill and experience in solving complex technical problems
  • Strong interpersonal and communication skills
  • Ability to work autonomously, juggling competing priorities to meet deadlines
  • Willing and able to regularly travel nationally and internationally
  • Current forklift licence
  • Legally entitled to work in Australia

The successful candidate will combine a passion for machinery with strong technical ability, exceptional problem solving skills and the willingness to get their hands dirty on the job. You will have a strong affinity with Wyma’s core values of Flexibility, Respect, Energy, Sustainability and Honour, as well as being a confident and effective communicator.

We value our staff and provide a generous package including a competitive salary (dependant on skill and industry experience).

Short-listed candidates will be required to take a pre-employment drug & alcohol screening test.

 

Territory Sales Manager

Permanent full-time opportunity based in Christchurch

  • Capital equipment/machinery sector
  • Senior sales role in a NZ-owned, global company
  • Innovative and market leading technology
  • Americas market focus

This is an exciting and challenging senior sales role where the results and rewards will come directly from your efforts. It will appeal to an ambitious and highly commercial sales professional who is motivated by keeping Wyma’s products at the forefront of their market. 

The role

  • The role is focused on driving sales growth, maximising margins and enhancing the Wyma brand through business development, direct sales and actively managing the sales activities of dealers/agents.
  • You will do this by developing strong relationships with customers, dealers and agents and by becoming a trusted partner, respected for your product knowledge, technical ability and integrity.

Core activities include

  • Actively manage the territories assigned to the role to achieve and exceed sales budgets by applying Wyma’s sales process and consultative selling approach.
  • Know the target market intimately and provide regular market, competitor and customer feedback to the business to ensure the company is providing appropriate customer value and living up to its brand promise.
  • Actively explore and map market potential to identify opportunities for Wyma to expand its product/service portfolio.

Attributes

The successful candidate will have a proven record in identifying and securing new accounts and selling high-value solutions, ideally within the capital equipment/machinery sector internationally. High performers in this field are those who are confident market and customer developers with superior commercial and sales skills, complemented by the ability to problem-solve and conceptualise technical solutions for customers.

Experience / Skills

You will have a number of the following:

  • Higher professional engineering or sales management qualification (minimum bachelors).
  • Successful history in selling high-value capital equipment/technical solutions in an international market both directly and through dealers/agents.
  • Experience with sales process management and consultative selling – ideally with capital equipment, machinery, materials handling systems, fruit handling systems, and/or food processing industry.
  • Skilled at providing guidance, direction and training to staff and dealers/agents to improve their knowledge, skill and performance in sales tools, processes and systems.
  • Highly IT literate particularly in the Microsoft suite of products and CRM systems. CAD capability would be a benefit but is not critical.
  • Multilingual would be a significant benefit (French and/or Spanish).
  • The willingness and ability to travel internationally as required.

What will make you stand out will be your passion for selling technical solutions, your personal energy, resilience and your confident and influential communication style.

We value our staff and provide a generous package including a competitive salary, healthcare insurance, Kiwisaver.

Only individuals with the legal right to work in NZ should apply. As we are a safety sensitive site and workplace, employment will be conditional on a negative, pre-employment drug and alcohol screening test. 

 

Technical Writer

Permanent full-time opportunity based in Christchurch

Working within a small team of technical writers, you will collaborate with subject matter experts to author technical documentation for our extensive product range.

Your responsibilities will include:

  • Creating and maintaining high-quality user manuals, installation guides, technical bulletins, and technical material that meets standards and is appropriate for its intended audience.
  • Working with internal teams to obtain an in-depth understanding of the equipment and the documentation requirements.
  • Interviewing subject matter experts to author technical documentation.
  • Technical editing and documentation peer reviews.
  • Assisting the migration and implementation of content into MadCap Flare.
  • Creating quality graphics.
  • Facilitating the translations of technical documents into the appropriate language.

Your skills and experience:

  • A tertiary level qualification in technical writing/communication, or equivalent experience.
  • Excellent written and verbal communication skills.
  • Ability to understand highly technical information and communicate it for technical and non-technical readers.
  • Excellent time management, planning and organisation skills and the ability to work under pressure to meet deadlines in a multi-tasking environment.
  • Madcap Flare experience is preferred.

Benefits and perks:

  • Flexible hours
  • Friendly, supportive environment
  • Competitive salary

Offers of employment will be conditional on passing a pre-employment drug and alcohol screen.

 

Marketing Communications Specialist

Permanent full-time opportunity based in Christchurch

We have an exciting role for a Marketing Communications Specialist who is capable of providing a high level of content marketing and communications support to the Marketing team and wider business and has a passion for working in the primary industry and export sectors. The Marketing Communications Specialist will ensure that all content is of a high standard and in accordance with Wyma's brand guidelines and strategic vision. 

Your key responsibilities:

  • Effective development of unique and applicable content
  • Coordination of collaborators including the editing
  • Content publication and curation with CMS (Wordpress)
  • Manage the production of both digital and physical collateral
  • Manage the translation of multi-lingual content
  • Project and event planning and support
  • Liaising with key suppliers, internal and external stakeholders

To be successful in the role you will have:

  • A university degree(s) in commerce/marketing/new media or equivalent demonstrated capability
  • Communications marketing experience ideally within a manufacturing / export organisation
  • Project management experience and the ability to work autonomously
  • Intuitiveness to be able to quickly assess situations and act decisively and effectively
  • Developed interpersonal skills, including excellent verbal and written communication skills
  • Proven ability to work under pressure and meet deadlines in a multi-tasking environment
  • Capable of working independently, and having responsibility as an individual
  • Collaboratively develop and grow the internal brand
  • The ability to undertake occasional travel nationally and internationally

What will make you stand out will be your passion for creating content, your personal energy and resilience and your confident and influential communication style.

We value our staff and provide a generous package including a competitive salary (dependent on skill and industry experience), healthcare insurance, Kiwisaver.

Only individuals with the right to work in NZ should apply. Short-listed candidates will be required to take a pre-employment drug & alcohol screening test.

 

Digital Marketing Specialist

Permanent full-time opportunity based in Christchurch

We have an exciting role for a Digital Marketing Specialist who is capable of providing a high level of digital marketing support to the Marketing team and wider business and has a passion for working in the primary industry and export sectors. The purpose of the role will be to ensure that Wyma's web presence and profile is optimised through the coordination and distribution of digital content as well as the management of our digital marketing platforms and tools.  

Your key responsibilities:

  • Coordination and development the Wyma Group’s digital marketing platforms
  • Management of social media accounts
  • Administration of the CMS (Wordpress)
  • Executing digital campaigns, including eDM, Adwords and maneuver them through all areas of the project life cycle
  • Creative content creation in support of campaigns and specific objectives
  • Liaising with key suppliers, internal and external stakeholders.

To be successful in the role you will have:

  • A university degree(s) in commerce/marketing/new media or equivalent demonstrated capability;
  • Digital, social media marketing and web experience, ideally within a manufacturing or export organization;
  • Intuitiveness to be able to quickly assess situations and act decisively and effectively;
  • Developed interpersonal skills, including excellent verbal and written communication skills;
  • Proven ability to work under pressure and meet deadlines in a multi-tasking environment;
  • Capability to work independently, and have responsibility as an individual;
  • The ability to collaboratively develop and grow the internal brand;
  • The ability to undertake occasional travel nationally and internationally
  • Experience with SEO and SEM and strong written, verbal skills

What will make you stand out will be your passion and interest in all things digital marketing, your personal energy and resilience and your confident and influential communication style.

We value our staff and provide a generous package including a competitive salary (dependent on skill and industry experience), Healthcare Insurance, Kiwisaver.

Only individuals with the right to work in NZ should apply. Short-listed candidates will be required to take a pre-employment drug & alcohol screening test.

 

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