If you’re motivated by innovative work and continually strive for improvement, Wyma can provide opportunities that will help you realize your potential.
Group After Sales and Service Manager
This is an exciting opportunity for an After Sales and Service Manager to work in an agile company with market-leading products. Working at the Group level, and as a key member of the Wyma Management team, the After Sales and Service Manager will be responsible for the provision of exceptional service to our customers worldwide as well as growing revenue and margin from spare parts and service.
- Developing and implementing a global service strategy tailored to the requirements of each country and region
- Leading and proactively growing after-sales and service revenues and margin growth
- Leading and motivating the After Sales team, and Dealers, to deliver competent and timely technical support and exceptional customer service
- Optimizing global spare parts supply to meet customer expectations
- Implementing processes to monitor and improve customer satisfaction
- Developing and enhancing systems to support after-sales service (e.g. CRM, ticketing systems, online parts ordering, 24-hour online diagnosis and support)
- Coordinating the creation of technical documents to support after sales service (e.g. manuals, support videos and service information)